How do I register an account?
Creating a Smart Connect account is easy.
You are now ready to use the app.
If you try to register an account and get a blank screen on the iPhone, you may need to clear your cache and cookies. To do this:
How do I connect the Machine to WiFi?
From the Machine
From the App (not available with all machines)
If your machine will not connect to the WiFi, go to "My machine will not connect to the WiFi network. What should I do?" to troubleshoot your connection.
My machine will not connect to the WiFi network. What should I do?
If the network is not displayed
From the WiFi menu, select “Connection Wizard”, then “Search Networks”. If the network is still not visible, identify if it is a network with a hidden SSID.
If the network is displayed, but the machine is unable to connect
If the machine keeps losing the connection to the router
The WiFi signal may be too weak. To check the signal strength of the WiFi at your machine, download and test the signal with one of the following tester apps:
Signal Strength Guide | ||
---|---|---|
0 to -30 dBm | Excellent | Maximum achievable signal strength. |
-31 to -67 dBm | Very Good | Good signal strength for consistent and reliable connection |
-68 to -70 dBm | Okay | Minimum signal strength for reliable packet delivery. |
-71 to -80 dBm | Poor | Minimum signal strength for basic connectivity. Connection may be unreliable. |
-81 to -90 dBm | Unusable | Connection is highly unlikely. |
If the selected network has a captive portal
If the machine is blocked by the network firewall
If the machine is able to connect to the WiFi, but won’t communicate
If the machine is able to connect to the WiFi, but does not find the Smart Connect Cloud Server, or the data transmission is not successful
If the machine generates a code, but it will not pair with the app
If the message "Data transmission not successful. Repeat transmission." appears.
If a connection can still not be established, you may need to provide a dedicated Gateway/GSM network hotspot for the machine. Contact your IT department/provider and or Internet Service Provider (ISP) to identify a solution that meets our network requirements.
How do I check the signal strength?
Creating and maintaining a stable connection to your WiFi requires good signal strength. If you are having problems with the connection to your machine, the signal may be too weak.
To check the signal strength of the WiFi at your machine, download and test the signal with one of the following apps:
Signal Strength Guide | ||
---|---|---|
0 to -30 dBm | Excellent | Maximum achievable signal strength. |
-31 to -67 dBm | Very Good | Good signal strength for consistent and reliable connection |
-68 to -70 dBm | Okay | Minimum signal strength for reliable packet delivery. |
-71 to -80 dBm | Poor | Minimum signal strength for basic connectivity. Connection may be unreliable. |
-81 to -90 dBm | Unusable | Connection is highly unlikely. |
A WiFi signal strength between -40dBm and - 70dBm is recommended. If the signal strength is lower than this, try the following:
How do I pair and add a machine to the app?
Before pairing, your machine must be connected to your network. See “How do I connect the Machine to WiFi” for connection instructions. To pair Hobart dishmachines to the SmartConnect App:
From the Dishmachine
From the App
Your machine will now appear in the machine list on the home screen of the app. Repeat these steps to add as many machines as you like.
If the app won’t recognize your machine’s access code, check the code from the machine and repeat the steps above. If the problem persists, send an email, with your machine’s serial number, to app.support@itwfoodequipment.com.
How do I remove a machine from the app?
To remove a machine from the machine list and your account:
Will my machine still run if it won’t connect to WiFi or pair with the app?
Yes. The functions of Smart Connect and the installed WiFi module do not affect the functionality of your dishwasher.
How is my personal information stored and used?
To learn more about how we use and store your personal information, read our Privacy Policy.
How do I delete my account?
If you wish to delete your Smart Connect user account:
Your account has now been deleted and your personal information will be removed from the ITW Cloud.
What if I forget my password?
If you have forgotten your password, or want to generate a new one, tap on Forgot Your Password and follow the instructions on screen to create a new one.
Where can I see the status of a machine in the app?
To view the status of a machine:
The status page will show you the total number of cycles and total run time, chemical dosing (if equipped with a Hobart chemical pump), and temperatures for each of the program cycles.
How do I view and analyze machine data in the app?
To analyze data from a machine:
Each of these pages includes an Analysis Graph. Tap on the Calendar Icon to set the time range and format to be graphed. Above some of the graphs you can select the variables to be graphed, such as Water or Energy, and can select the graph mode, such as Time or Cycles.
Below each graph is an Analysis Summary where you can view totals and averages for the selected time period in the graph.
On the Operating Cost page, you may also override the global Costs Settings and enter individual machine cost settings for water, energy, and chemicals (if equipped with Hobart chemical pumps).
Note that for high volumes of water, the units of measure in the graphs will change from Liters/Gallons to M3 (cubic meters), or CCF (Centum Cubic Feet).
How do I view machine temperatures and download a log file?
To view temperatures for a dishmachine:
Current Temperatures shows the maximum wash and rinse temperature reached on the last cycle run when the page was opened. Tap Refresh to update the temperatures from the most recently run cycle.
The Temperature History Graph shows the daily average maximum temperatures. Tap on the Calendar icon to set the time range and format to be graphed. Above the graphs you can select Wash or Rinse to graph the wash or rinse temperatures.
To receive a Temperature Log File of wash and rinse temperatures, tap on the Download icon and a CSV format log file will be emailed to your account email.
Below the graph is a Temperature Summary where you can view average maximum wash and rinse temperatures for the selected time period in the graph.
How do I view and manage error codes?
If a machine reports an error, the Error Codes page will be an available option on the machine submenu.
When available, tap on Error Codes to see the error code number and name, and a description of the issue.
For some error codes, you may tap on the Troubleshooting button at the bottom of the screen for a short visual tutorial on how to resolve the error.
If the error suggests a service call, you may tap on the Service button at the bottom of the screen to complete a short form and request a callback from your selected service office. The form will send the error code information and machine serial number to the service office.
How do I request a service call?
To request a service call when there is an active error, tap on Error Codes in the machine submenu, then tap on the Service button and complete and submit the form and receive a call back from service. The form will send the error code information and machine serial number to the service office and they will contact you by phone.
You may also tap on Service in the machine submenu for the contact information to call or email your service office directly.
How do I change the settings & preferences for Smart Connect?
To enter settings and change your preferences for Smart Connect, tap on the User icon at the top, then tap on the Settings icon.
Drop-down menus are available to select your preferences for:
Global cost settings are entered here for water, energy and gas for all machines in the app.
If your machine is equipped with Hobart chemical pumps, you will also be able to enter the global cost settings for detergent, rinse aid and/or sanitizer. Costs settings can also be set for individual machines in the Cost page.
In the Water & Sewer Cost field we recommend including the combined cost per gallon for water and sewer.
Note that for high volumes of water, the units of measure in the graphs will change from Liters/Gallons to M3 (cubic meters), or CCF (Centum Cubic Feet).
How do I change the location & room for the machine?
You can set the location, room and time zone for each machine you have paired to the app. To edit the location and room:
I still have questions I can’t find answers to in the FAQ’s
This FAQ guide answers the most common questions and issues for connecting and using the Smart Connect App.
If you are having network issues and cannot find what you need here, please contact your IT vendor or Internet Service Provider (ISP).
If you have further questions, you can email us at app.support@itwfoodequipment.com and we will respond within 1 business day. Be sure to include the model and serial number of your machine, and your contact information, including business name and address.
Where can I get the SmartConnect app?
You can download the Hobart Smart Connect App for free from the App Store or Google Play Store.
What are the minimum system requirements for SmartConnect?
Smart Connect is available for the iOS and Android operating systems.
What are the network requirements for SmartConnect?
WiFi/WLAN network requirements
Connecting the machine to WiFi requires a WLAN network, without web browser registration (Captive Portal) or WPA2 Enterprise neworks.
WLAN requirements :
What languages is smart connect available in?
Smart Connect is available in English, French, French-Canadian, Spanish and German.
Which machines can be connected to SmartConnect?
The following Hobart Dishmachines can be connected to Smart Connect with the built-in WiFi:
This list will be updated as additional models become available.
Can I connect multiple machines to Smart Connect?
Yes, you can connect multiple machines to Smart Connect. The machines can be in in the same location, or in different locations, and they do not need to be on the same network.
Each machine will appear in the machine menu on the opening screen of the app. You can also connect any other Smart Connect enabled ITW equipment in the same menu.
How much does SmartConnect cost?
You can download the Smart Connect app for free from the Android or iOS Store.
Additional data usage fees from your Internet Service Provider may apply. Consult your ISP for details.
What data is received from the machine?
Smart Connect receives machine data for operation, consumption, temperatures and errors. Data is stored on the smart Connect Cloud Server and retrieved as needed by the Smart Connect App.
How is my personal data used?
For more information on the Smart Connect Privacy Policy, visit www.itwfoodequipment.com/smartconnect365/privacy-policy.