SMART CONNECT

You can download the Baxter Smart Connect App for free from the App Store or Google Play Store.

APP STORE 

GOOGLE PLAY STORE

Or use the web-login via https://hobart.smartconnect365.com

WiFi/WLAN network requirements

Connecting the machine to WiFi requires a WLAN network, without web browser registration (Captive Portal) or WPA2 Enterprise networks

WLAN requirements:

• 802.11 b/g/n-router (Routers with 802.11 a are not supported).
• Supported WiFi frequency band:

• 2.4 GHz (for machines with VISIOTRONIC-TOUCH or INFOTRONIC control).
• 2.4 & 5 GHz (for machines with PROTRONIC XL control)

• Supported WiFi encryptions: WPA2 - PSK or open network (Captive Portal*, WPA, WPA2 - Enterprise* (802.11x) and WEP are not supported).
• WiFi setup via WPS is also possible.
• The WiFi router itself has a connection to the Internet (In most cases, this occurs with LTE routers).
• WiFi reception at the machine installation site is sufficient (Signal strength between -40dBm and - 80dBm is considered good).
• Port 443 is free for communication between machine and server (By default, this port is open).
• The Internet address baxter-machines.smartconnect365.com is not blocked by the firewall.
• A free IP address is available.
• Connection via DHCP or assignment of a fixed IP address is possible.
• The correct setting of the date is necessary.
• The latest software version should be installed on the WiFi router.

Note: On the machine side the date and time should be correct.

SmartConnect service is constantly being improved.

This list shows all countries/languages in which SmartConnect is available.

SmartConnect is available in the following countries:

• Australia
• Austria
• Belgium
• Bulgaria
• China
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Iceland
• India
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• Netherlands
• New Zealand
• Norway
• Poland
• Portugal
• Romania
• Singapore
• Slovakia
• Slovenia
• Spain
• Sweden
• Switzerland
• Thailand
• United Kingdom
• United States

Available languages:

• English
• Spanish
• French
• German

If SmartConnect is not yet available in your country, please contact us.

The following Baxter Rack Ovens can be connected to SmartConnect with built-in WiFi:

• OV520 Series (all models)
• OV320 Series (all models)

This list will be updated as additional models become available.

Yes, you can connect multiple machines to SmartConnect. The machines can be in the same location, or in different locations, and they do not need to be on the same network.

Each machine will appear in the machine menu on the opening screen of the app. You can also connect any other SmartConnect enabled ITW equipment in the same menu.

From the day of delivery of your machine from the Baxter factory, Baxter shall make available SmartConnect and all related functions for your use free of charge and for 5 years (coupled to the machine's unique serial number). After this 5-year period, the free usage period ends automatically. There are no further costs for you. Baxter or your retailer will contact you prior to the expiry of these 5 years with regard to a term extension.

You can download the SmartConnect app for free from the Android or iOS Store.

It is possible that you may incur costs for Internet use pursuant to the rate of your Internet provider.

SmartConnect receives machine data for operation, consumption, temperatures and errors. Data is stored on the SmartConnect Cloud Server and retrieved as needed by the SmartConnect App. 

Creating a SmartConnect account is easy.

1. Open the app and tap on Register.
2. Provide your information, including an email and password.
3. Tap Create.
4. Read and agree to the End User License Agreement and Privacy Policy. Tap Confirm when you are done.

You are now ready to use the app.

If you try to register an account and get a blank screen on iOS, you may need to clear your cache and cookies. To do this:

1. Open "Settings" and tap on "Safari".
2. Scroll to the bottom and tap on "Advanced".
3. Tap "Website Data".

Scroll to the bottom and tap on "Remove All Website Data".

To learn more about how we use and store your personal information, read our Privacy Policy.

From the App (not available with all machines)

1. Tap on the menu icon (3 dots), then tap on the “WiFi” button.
2. Select your machine category (Cooking & Baking).
3. Follow the guide in the app to prepare the machine for connection (enabling WiFi Access Point on the machine).
4. Tap on “Confirm Instructions” and tap “Yes” if the machine is ready for connection.
5. Enter your machine’s app code into the app then select "Connect to AP".
6. The machine’s WiFi credentials will be retrieved from the SmartConnect Cloud and automatically pasted into the app.
7. Next , a list of available networks will be displayed. Select the network you want to connect with, enter the network password if necessary, then finish the process for WiFi connection.
8. Please tap again on the hamburger menu icon in the app and tap on the “+”
9. Enter the machine code from the machine and register your machine.

If your machine will not connect to the WiFi, go to "My machine will not connect to the WiFi network. What should I do?" to troubleshoot your connection.

If the network is not displayed

Identify if it is a network with a hidden SSID.

• IF NO, the signal strength may not be strong enough. Download and test the signal with a signal tester app. Consider moving the WiFi router closer to the machine or adding an additional router/hotspot. You may also use your smartphone as a temporary hot spot to confirm the machine can find WiFi networks.

• If you are uncertain, or the above steps do not resolve your issue, consult your IT department/provider.

If the network is displayed, but the machine is unable to connect

• Confirm that all of the WiFi requirements are met.
• Confirm you entered the password correctly.
• Make sure the Terms of Use were confirmed. The checkmark to confirm the Terms of Use only appears when you have scrolled through the full list.
• Turn power to the machine off at main power supply/breaker. After restarting, try again to connect the machine to the WiFi. Do not attempt to troubleshoot inside the machine!
• If these steps do not resolve your issue, consult your IT department/provider.

If the machine keeps losing connection to the router

The WiFi signal may be too weak. To check the signal strength of the WiFi at your machine, download and test the signal with one of the following apps:

• Fing
• NetSpot for iOS
• Network Analyzer

• If the signal is < - 70dBm, the connection to the WiFi may be lost. Consider moving the WiFi router closer to the machine or adding an additional router/hotspot.
• If these steps do not resolve your issue, consult your IT department/provider.

If the selected network has a captive portal

• Ask your IT department/provider for alternative access point

If the machine is blocked by the network firewall

• Provide the IP address for the machine to your IT department so they can allow the machine through the firewall. The IP address available from the manager menu: scroll and select WiFi.

If the machine has a code, but it will not pair with the app

• Uninstall and re-download the latest app from the App Store or Google Play Store, and enter the code again.
• If these steps do not resolve your issue, email Baxter SmartConnect support at app.support@itwfoodequipment.com. Please allow up to 1 business day for a response.

If a connection can still not be established, you may need to provide a dedicated Gateway/GSM network hotspot for the machine. Contact your IT department/provider and or Internet Service Provider (ISP) to identify a solution that meets our network requirements.

Creating and maintaining a stable connection to your WiFi requires good signal strength. If you are having problems with the connection to your machine, the signal may be too weak.

To check the signal strength of the WiFi at your machine, download and test the signal with one of the following apps:

• Fing
• Scany
• NetSpot for iOS
• Network Analyzer
• WiFi Analyzer
• IT Tools

A WiFi signal strength between -40dBm and - 70dBm is recommended. If the signal strength is lower than this, try the following:

• Move the location of your WiFi router closer to your machine.
• Install an additional router/WiFi hot spot near your machine.

Before pairing, your machine must be connected to your network. See “How do I connect the Machine to WiFi” for connection instructions. To pair Baxter Rack Ovens to the SmartConnect App:

From the App

1. Tap on the “+” button at the bottom of the machine list.
2. Enter the App Code provided with your machine, then tab Submit.
3. Enter the machine's details.
4. Select your service provider from the drop-down menu.
5. Tap Finish.

Your machine will now appear in the machine list on the home screen of the app. Repeat these steps to add as many machines as you like.

If the app won’t recognize your machine’s App Code, check the code from the machine and repeat the steps above. If the problem persists, send an email, with your machine’s serial number, to app.support@itwfoodequipment.com.

To remove a machine from the machine list and your account:

1. Tap and open the machine you wish to remove.
2. Tap on the dotted menu button at the bottom of the machine list, then tap on the trash button.
3. Confirm that you want to remove the machine.

If you wish to delete your SmartConnect user account:

1. Tap on the User icon at the top.
2. Tap on the Settings icon.
3. Scroll to the bottom and tap on Further Settings.
4. Tap on Delete and confirm the account deletion.

Your account has now been deleted and your personal information will be removed from the ITW Cloud.

If you have forgotten your password, or want to generate a new one, tap on Forgot Your Password and follow the instructions on screen to create a new one.

Yes. The functions of SmartConnect and the installed WiFi module do not affect the functionality of your Rack Oven.

To view the status of a machine:

1. Tap on the machine you wish to view in the machine list.
2. Tap on Machine Information in the sub menu.

The Runtime Details section will show you current values for Baking cavity temperature, name of the Recipe that is running, set temperature of the Recipe and other machine information.

To analyze data from a machine:

1. Tap on the machine you wish to view in the machine menu.
2. Tap on one of the following analysis pages in the submenu:
   1. Machine Operation (total daily machine operation)
   2. Consumption (water and energy, including Gas or Electricity)
   3. Operating Cost (water and energy; including Gas or Electricity)

Each of these pages includes an Analysis Graph. Tap on the Calendar Icon to set the time range and format to be graphed. Above some of the graphs you can select the variables to be graphed, such as Water or Energy, and can select the graph mode, such as Time or Cycles.
 

Below each graph is an Analysis Summary where you can view totals and averages for the selected time period in the graph.
 

On the Operating Cost page, you may also override the global Cost Settings and enter individual machine cost settings for water and energy.

If a machine reports an error, the Error Codes page will be an available option on the machine submenu.

When available, tap on Error Codes to see the error code number and name, and a description of the issue.

For some error codes, you may tap on the Troubleshooting button at the bottom of the screen for a short visual tutorial on how to resolve the error.

If the error suggests a service call, you may tap on the Service button at the bottom of the screen to complete a short form and request a callback from your selected service office. The form will send the error code information and machine serial number to the service office.

To request a service call when there is an active error, tap on Error Codes in the machine submenu, then tap on the Service button and complete and submit the form and receive a call back from service. The form will send the error code information and machine serial number to the service office and they will contact you by phone.

You may also tap on Service in the machine submenu for the contact information to call or email your service office directly.

To enter settings and change your preferences for SmartConnect, tap on the User icon at the top, then tap on the Settings icon.

Drop-down menus are available to select your preferences for:

• Language
• Units of Measure (Metric or Imperial volumes, and temperatures in Celsius or Fahrenheit)
• Time & Date Format
• Currency Format
• Utility & Chemical Costs

Global cost settings are entered here for water, energy and gas for all machines in the app. Cost settings can also be set for individual machines in the Cost page.

You can set the location, room and time zone for each machine you have paired to the app. To edit the location and room:

1. Open the machine
2. Tap on the Dotted icon at the bottom of the screen
3. Tap on the Edit/Pencil icon and edit the location and room.
4. Tap on the Dotted icon, then tap on the Save icon.

This FAQ guide answers the most common questions and issues for connecting and using the SmartConnect App.

If you are having network issues and cannot find what you need here, please contact your IT vendor or Internet Service Provider (ISP).

If you have further questions, you can email us at app.support@itwfoodequipment.com and we will respond within 1 business day. Be sure to include the model and serial number of your machine, and your contact information, including business name and address.    

For more information on the SmartConnect Privacy Policy, visit www.itwfoodequipment.com/smartconnect365/privacy-policy.